Content to prepare
Provide the material the assistant should rely on before it goes live.
- FAQs and service pages
- Pricing and plan notes
- Support, sales, and callback answers
- Any restricted topics or escalation rules
Knowledge base
Prepare the knowledge base content
Use business-owned answers and clear topic coverage so the assistant can respond well.
Writing guidance
Keep source material concise, factual, and easy to update.
Use clear source content before launch.
Good inputs make the first replies much more useful.