Human handoff

Make it easy for people to reach your team.

Automation should not trap visitors. Instant Site Chat keeps a path open for human follow-up when it matters.

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What this page covers

Make it easy for people to reach your team.

Automation should not trap visitors. Instant Site Chat keeps a path open for human follow-up when it matters.

Callback requests

Let visitors ask for a person to follow up with context from the chat.

Email follow-up

Collect enough detail to make the first reply more useful.

Escalation moments

Define when the assistant should stop answering and invite direct contact.